Last Updated: August 2026
Heritage Loom respects the privacy of every visitor and customer. This Privacy Policy explains how we collect, use, store, and protect the personal information you provide when using our website.
By accessing or using the Heritage Loom website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following information:
- Full name
- Company name (if applicable)
- Email address
- Phone number
- Billing and shipping address
- Payment information (processed through secure payment providers)
- Order history
- Communications through our contact forms, email, or WhatsApp
- Device information such as IP address, browser type, and website usage data
2. How We Use Your Information
We use your information to:
- Process orders and deliveries
- Provide customer support
- Respond to inquiries and requests
- Manage customer accounts
- Send product updates, promotions, or marketing communications (with your consent)
- Improve our website and user experience
- Comply with applicable legal obligations
3. Cookies
Heritage Loom may use cookies to enhance your browsing experience, remember your preferences, and analyze website traffic.
You may disable or remove cookies through your browser settings; however, some website features may not function properly.
4. Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, loss, alteration, or disclosure.
While we strive to safeguard your data, no internet transmission or electronic storage method can be guaranteed to be completely secure.
5. Information Sharing
Heritage Loom does not sell, rent, or trade your personal information.
We may share your information only with:
- Payment service providers
- Shipping and logistics partners
- Technology service providers supporting our website operations
- Government authorities when required by applicable law
These parties receive only the information necessary to perform their services.
6. International Data Processing
As Heritage Loom serves customers worldwide, certain personal information may be processed for international shipping, customs clearance, and export administration in accordance with applicable laws and regulations.
7. Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal information
- Correct inaccurate or incomplete information
- Request deletion of your personal data
- Withdraw consent for marketing communications at any time
Requests can be submitted through Heritage Loom's official contact channels.
8. Third-Party Websites
Our website may contain links to third-party websites. Heritage Loom is not responsible for the privacy practices or content of those external websites.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will become effective once published on this page, along with the updated revision date.
10. Contact Us
If you have any questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact Heritage Loom through our Contact Us page or our official company email.
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