Last Updated: August 2026
Heritage Loom is committed to providing a secure and reliable shopping experience for customers in Indonesia and around the world. This Shipping & Returns Policy explains our shipping process, estimated delivery times, and return procedures.
1. Order Processing
Orders are processed after payment has been successfully confirmed.
- Ready Stock Products: 1–3 business days.
- Made-to-Order or Custom Products: Production time will be confirmed based on your order specifications.
Business days exclude weekends and public holidays.
2. Domestic Shipping
We ship throughout Indonesia using trusted logistics partners.
Delivery times vary depending on the destination and the selected shipping service.
3. International Shipping
Heritage Loom ships to customers worldwide through reliable international logistics providers.
Delivery times may vary depending on:
- Destination country
- Customs clearance procedures
- Carrier operations
Shipping costs will be calculated during checkout or agreed upon for custom and wholesale orders.
4. Customs Duties & Taxes
International orders may be subject to import duties, taxes, or customs fees imposed by the destination country.
These charges are the responsibility of the customer and are not included unless otherwise stated.
5. Order Tracking
Once your order has been shipped, a tracking number will be provided so you can monitor the delivery status.
6. Damaged or Incorrect Items
If your order arrives damaged during transit or you receive the wrong item, please contact the Heritage Loom team within 3 days of receiving your order.
Please provide:
- Order number
- Photos of the product
- Photos of the package
- A brief explanation of the issue
Our team will review your request and provide an appropriate solution.
7. Return Policy
Returns may be accepted if:
- The item received is different from the order placed.
- The product is damaged before reaching the customer.
- An error occurred during shipment by Heritage Loom.
Returned products must be unused, in their original packaging, and meet our return requirements.
8. Non-Returnable Items
The following items are not eligible for return:
- Custom or made-to-order products.
- Products that have been used or washed.
- Products damaged due to improper use.
- Return requests submitted after the allowed return period.
9. Contact Us
If you have any questions regarding shipping or returns, please contact the Heritage Loom team through our Contact Us page or our official company email.
Indonesian